February 24, 2011
Save Money When Choosing Call Center Furniture
By Chris DiMarco, TMCnet Web Editor
Choosing effective call center furniture does not at seem to be anything that the average call center manager can’t handle. You follow a generally floor plan and make sure there are enough seats, cubes and space for the workforce being served. Easy right? Maybe not, an approach like this can easily end in a blown budget and possible issues down the road. In order to get the best bang for your budget it’s important to take a few things into consideration.
The first item which may not seem all too obvious at the get go is scheduling. Call centers are typically on very tight schedules. The time frame between when they need to be staffed and start offering service often falls only a few days after their complete furnishing. This means it’s important to take into account the delays that could arise from ordering furniture overseas, or waiting for replacement parts. If you over shoot the time you should be building and cut into time that you should be utilizing your beautifully furnished call center space, then you’re not going to end up in the black at the end of the year.
According to Interior concepts, “If you are purchasing furniture manufactured overseas consider the fact that if delayed in customs that it could potentially jeopardize the opening of the site or the start date of working with a client. Similarly, if the furniture is manufactured overseas consider the cost, ease, and speed of finding and installing replacement parts and how that will impact future maintenance costs.”
Keeping an eye on your total project cost is always important. Per station prices may not always give an accurate account of the price that you will end up paying. Since building code requirements and installation fees can pile up quickly and in unplanned scenarios, total cost is going to be your best barometer. Ignoring this when planning by workstation count can result in an unpleasantly surprising final bill.
Warranty is also another important aspect to watch out for. Although items with superior warranties can cost a little bit more they offer your call center space lasting appeal that can keep the items serviceable and looking new for years to come.
Don’t cut corners when you’re outfitting your call center. Keep these cost saving tips in mind and you’ll keep your staff and your budget comfortable.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco
Save Money When Choosing Call Center Furniture
By Chris DiMarco, TMCnet Web Editor
Choosing effective call center furniture does not at seem to be anything that the average call center manager can’t handle. You follow a generally floor plan and make sure there are enough seats, cubes and space for the workforce being served. Easy right? Maybe not, an approach like this can easily end in a blown budget and possible issues down the road. In order to get the best bang for your budget it’s important to take a few things into consideration.
The first item which may not seem all too obvious at the get go is scheduling. Call centers are typically on very tight schedules. The time frame between when they need to be staffed and start offering service often falls only a few days after their complete furnishing. This means it’s important to take into account the delays that could arise from ordering furniture overseas, or waiting for replacement parts. If you over shoot the time you should be building and cut into time that you should be utilizing your beautifully furnished call center space, then you’re not going to end up in the black at the end of the year.
According to Interior concepts, “If you are purchasing furniture manufactured overseas consider the fact that if delayed in customs that it could potentially jeopardize the opening of the site or the start date of working with a client. Similarly, if the furniture is manufactured overseas consider the cost, ease, and speed of finding and installing replacement parts and how that will impact future maintenance costs.”
Keeping an eye on your total project cost is always important. Per station prices may not always give an accurate account of the price that you will end up paying. Since building code requirements and installation fees can pile up quickly and in unplanned scenarios, total cost is going to be your best barometer. Ignoring this when planning by workstation count can result in an unpleasantly surprising final bill.
Warranty is also another important aspect to watch out for. Although items with superior warranties can cost a little bit more they offer your call center space lasting appeal that can keep the items serviceable and looking new for years to come.
Don’t cut corners when you’re outfitting your call center. Keep these cost saving tips in mind and you’ll keep your staff and your budget comfortable.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco
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