Interior Concepts Shows the Benefits of Ergonomic Furniture to the Outbound Call Centers of the ACA

March 31, 2011
Interior Concepts Shows the Benefits of Ergonomic Furniture to the Outbound Call Centers of the ACA

By Chris DiMarco, TMCnet Web Editor

Interior Concepts offers call center furnishing options for tons of different contact center operation styles. From Inbound to outbound and from warehouse sized operation to startups—there really are many call center types that the workstations of interior concepts haven’t been utilized in. Last week, Interior Concepts headed out to the Association of Credit and Collection Professionals conference where it showcased its workspace solutions. Considering that many, if not all collection and credit businesses have outbound call faculties associated with them, the show was the perfect place for Interior Concepts expertise in the field.

The ACA forum show took place in Scottsdale, Ariz. and while there, visitors to the Interior Concepts booth received practical advice on how to improve the workflow and comfort of their agents to optimize performance. The ACA spring forum sessions covers the latest industry hot topics, while providing basic to mid-level training for up-and-coming owners and managers. This includes those managing communications strategies in collection and credit fulfillment.

As we’ve discussed in this space many times before, the comfort of CSRs is of the utmost importance in the call center. Musculoskeletal injuries associated with improper posture can cost call center operators significant sums in lost time and workers’ compensation. Jennifer Way of Interior Concepts says, “There are many studies that state one case of carpal tunnel syndrome can cost an employer up to $35,000 per claim, so although the initial investment for these accessories may seem sizable, it will pay off in the long run.”

Insuring comfortable surroundings, allows agents to worker for long periods, reduces fatigue and keeps them focused on the task at hand. Since the credit and collection industry is rife with outbound call center operations, interior concepts presence at this year’s show is not surprising.

For more information on the ACA’s spring forum and the topics addressed, you can visit the show site: here.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Janice McDuffee