By Chris DiMarco, TMCnet Web Editor
As we pull out of what was for a large portion of the country a less than pleasant winter, the return of leaves and grass has many thinking greener than normal. While these thoughts may be partially induced by the coming of Earth Day, in an increasingly crowded world green thought has become common conversation in just about every industry.
This is the case in the call center furniture industry at least. As call center outfitters awaken to the impact their furniture has on the environment, manufacturers are offering alternatives. Interior Concepts is one of those manufacturers and recently its furniture was re-certified by MAS as a low VOC emitting furniture product.
MAS Certified Green is a designation provided by independent testing laboratory Material Analytical Services. MAS Certification offers truly independent, third party testing that meets stringent ANSI requirements.
What exactly does this mean though? According to Interior Concept’s Jen Way, “since many of today’s airtight/energy-efficient buildings operate on minimal amount of outside make-up air, combined with lower ventilation rates, higher occupant densities and greater use of chemicals in interior furnishings, this often translates into more reported allergen problems, odor complaints and sick building issues. Use of low-VOC and formaldehyde emitting furniture will serve to reduce these types of problems.”
Environmental friendly call center furniture may not seem like a huge step in the right direction, but it’s the change in the mentality that really makes a difference. Considering that once a call center has been decommissioned and dismantled many of these materials will wind up in landfills, it’s good to know at least some of them will not be breaking down to add dangerous chemicals to environment. On top of that taking the allergy and odor concerns of your agents into consideration will make them happier in the long run.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco
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